FAQ

Yes, you can. Our 4-floor pavilion has elevators and ramps for easy stroller access.

Yes, it is. Our 4-floor pavilion has elevators and accessible spaces for wheelchair users.

Yes, we allow service animals (guide dogs, hearing dogs, and other service dogs) in the pavilion.

(*Please note: Without proper certification, service animals will be treated as pets. Please ensure your service animal wears an identification that complies with Japanese law and presents the certification for entry.)

• General photography and video recording for personal, non-commercial use in open areas don't require special permission. For commercial photography, please apply in advance. We can't accommodate same-day or on-site requests for commercial shoots.

• If you need image materials or licensing from our pavilion, please contact us through our social media platforms.

We don't have lockers or luggage storage. Please keep your personal belongings with you.

(*Note: The Pavilion is not responsible for personal items. Please mind your belongings.)

If you find or lose an item during your visit, please notify our staff for assistance.

(*Note: The Pavilion is not responsible for personal items. Please mind your belongings.)

• General photography and video recording for personal, non-commercial use are permitted.

• Please don't use flash, tripods, selfie sticks, or other items prohibited by Expo rules.

• We don't allow cosplay, photography classes, crossing barriers, or any activities that might compromise safety or other visitors' experience. Please be mindful of personal and exhibition safety and adhere to public decency and regulations.

• For safety reasons, climbing on structures or facilities is strictly prohibited.

※ In addition to these guidelines, all photography and recording must comply with Expo regulations, which take precedence in case of any conflicts.

※ If you violate these rules, we reserve the right to ask you to delete images and revoke your visiting privileges.

Our pavilion offers a "six-sense experience" engaging sight, hearing, smell, touch, taste, and emotion. To ensure the best visitor experience and maintain cleanliness, food and drinks are not allowed in the exhibition areas. However, our TW Store on the ground floor offers souvenirs, food and beverages from Taiwan. Feel free to enjoy these after your visit.

Yes, our TW Store is located at the exit of the ground floor. You're welcome to visit and taste Taiwanese specialties there.

In line with Expo regulations, we're cashless. We accept credit cards (VISA/MASTER/JCB/AMEX/UnionPay), mobile payments (Apple Pay/Google Pay, etc.), transit cards (SUICA/ICOCA, etc.), the Expo e-wallet, and prepaid cards sold by the Expo.

Our 4-floor pavilion is equipped with elevators and wheelchair ramps.

Yes, we offer free Wi-Fi.

Smoking is prohibited throughout the Expo grounds.

Yes, we do. Please apply for group visits through the official Expo reservation system.

The pavilion has 4 floors.