FAQ

Yes, you can. Our 4-floor pavilion has elevators and ramps for easy stroller access.

Yes, it is. Our 4-floor pavilion has elevators and accessible spaces for wheelchair users.

Yes, we allow service animals (guide dogs, hearing dogs, and other service dogs) in the pavilion.

(*Please note: Without proper certification, service animals will be treated as pets. Please ensure your service animal wears an identification that complies with Japanese law and presents the certification for entry.)

We don't have lockers or luggage storage. Please keep your personal belongings with you.

(*Note: The Pavilion is not responsible for personal items. Please mind your belongings.)

If you find or lose an item during your visit, please notify our staff for assistance.

(*Note: The Pavilion is not responsible for personal items. Please mind your belongings.)